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It is important for Lepi that the customer can proceed with the purchase of a product without any worries.
If the product you have received does not satisfy you, the only thing you have to do is to send it back.
The conditions of return of the purchased product are as follows:
• The product must be returned within 20 days from the date of delivery;
• The product must be intact and not used;
• Product must be returned in its original packaging.
If the above conditions are not fulfilled, we cannot refund the amount paid.
To start a return process you just need to send an e-mail to firstname.lastname@example.org indicating the product code, size and the date of order.
You will be immediately contacted to confirm the return and to receive the instructions on how to proceed.
The shipping costs will be refunded upon presentation of a document/ shipping receipt stating clearly and unequivocally the amount claimed.
Refunds for items that do not comply with the above- mentioned will not be taken into consideration.
Only one return is foreseen for each product (however, several items can be listed in the same request).